Product Description
| Citadel is a vibrant aqua and manages to tone down the hysterically warm bright neons. When paired with more blue toned colors, like Leviathan, it brings the lighter elements of both colorways to the foreground. I will admit, this is the colorway that made me fall in love with aqua all over again. |
About this Base
Information
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When yarn contains superwash fibers, it is possible to machine wash it up to 30°C. We do however always advise hand washing your finished items for longevity.
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Mild bleeding may occur on first wash, even though all yarns are fully exhausted during dyeing and thoroughly rinsed. Particularly in saturated or speckled colorways, we recommend rinsing in cold water with wool wash before use if you prefer to minimize this risk.
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We recommend purchasing enough yarn for your entire project at the start, as hand-dyed skeins are produced in small batches and cannot be perfectly replicated.
If you require more skeins for your project that we currently have available online, just shoot Aiden a message and we will set up a custom order for you. -
Unless otherwise stated, this listing is for one (1) skein of yarn. Images showing multiple skeins are used for comparison of bases and/or color variation.
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Colorways may slightly differ in real life from what you see on your display. This is depending on your screen due to your display settings or the device you are using.
If you want more information on how to care for hand dyed yarn, please follow this link.
Taxes & Duties
Regardless of where you place your order from, we calculate VAT according to your shipping address upon checkout.
IMPORTANT: If you are using a VPN, or your shipping country differs from the one you are in during the purchase, the website may not be showing the correct VAT amount*.
Customers from outside the EEA (those in the 🇺🇸 United States, 🇨🇦 Canada, 🇯🇵 Japan, 🇦🇺 Australia, etc):
If you are shopping from outside of the European Economic Area (EEA) and we are shipping to you outside of the EEA, you will not pay any VAT (Value Added Tax / sales tax) at checkout.
Customers in the USA:
If you are shopping from the USA, and your shipping address is in the USA, you will not pay any VAT (Value Added Tax / sales tax) at checkout. You will however have to pay the duties that the USA government has implemented in 2025. We will remit these duties to the US Government for you so there is no further action needed on your side once your order is shipped.
EU/EEA customers:
We charge the VAT rate of your country.
Dutch customers:
We charge 21% VAT.
UK customers:
Orders with a value under 135 GBP can not be shipped by us due to the UK Taxation rules.
Orders with values over 135 GBP are not taxed at Undercover Otter. Instead, you will pay VAT once the package arrives in the UK.
Undercover Otter is not responsible for how HMRC handles your shipment once it enters the United Kingdom.
Business customers: Ordering as a designer within the EU and need a VAT invoice for taxes? The order confirmation email will contain a link to a VAT compliant invoice you can download.
VAT reverse charge: If you're within the EU and want to use the VAT reverse charge system, reach out to us before ordering. I can not adjust invoices for purchases that have been paid already.
Price display on the website:
Customers outside the EEA see all prices on the website excluding taxes.
Customers in the Netherlands and the EEA see all prices on the website including taxes.
Customs and Import charges:
For some items, your customs bureau may require you to pay for importing your order (tariffs or import duties). This is a fee that the government charges you for the right to import certain goods. I declare the actual sales value of your purchases on shipping them with the appropriate HS codes. I will not substitute codes, mark parcels as gifts or lower the values (asking me to do so it basically fraud).
Undercover Otter has no control over the amount they will charge you when your order arrives in your country, and we cannot be held liable for these costs. If you refuse a shipment, and it gets returned to Undercover Otter, we can reship or refund your order, though you will have to pay for replacement shipping.
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