EU Withdrawal or Cancellation Request

Use this form to request a cancellation or withdrawal from an eligible order under the EU Consumer Rights Directive.

Note that this is only applicable for the 14-day cooling off period for EU customers. For all other questions about returns, refunds or cancellations, please click here.

Your order number can usually be found in your order confirmation email and typically looks like #1001.
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Submitting this form sends your withdrawal request to Undercover Otter. Submission does not automatically guarantee eligibility for withdrawal. Undercover Otter will review your request in accordance with applicable consumer protection laws and any relevant exemptions.

Pre-Orders & Dyed-to-Order:

All pre-orders and made-to-order/dyed-to-order items are custom-made and exempt from the 14-day right of withdrawal.

Cancellations may be possible before production begins. Please contact me to enquire. Once production has started, orders cannot be cancelled.