Tax Free Shopping & VAT Information
Regardless of where you place your order from, we calculate VAT according to your shipping address upon checkout.
IMPORTANT: If you are using a VPN, or your shipping country differs from the one you are in during the purchase, the website may not be showing the correct VAT amount*.
Customers from outside the EEA (those in the 🇺🇸 United States, 🇨🇦 Canada, 🇯🇵 Japan, 🇦🇺 Australia, etc):
If you are shopping from outside of the European Economic Area (EEA) and we are shipping to you outside of the EEA, you will not pay any VAT (Value Added Tax / sales tax) at checkout.
EU/EEA customers:
We charge the VAT rate of your country.
Dutch customers:
We charge 21% VAT.
UK customers:
Orders with a value under 135 GBP can not be shipped by us due to the UK Taxation rules.
Orders with values over 135 GBP are not taxed at Undercover Otter. Instead, you will pay VAT once the package arrives in the UK.
Undercover Otter is not responsible for how HMRC handles your shipment once it enters the United Kingdom.
Business customers: Ordering as a designer within the EU and need a VAT invoice for taxes? The order confirmation email will contain a link to a VAT compliant invoice you can download.
VAT reverse charge: If you're within the EU and want to use the VAT reverse charge system, reach out to us before ordering. I can not adjust invoices for purchases that have been paid already.
Price display on the website:
Customers outside the EEA see all prices on the website excluding taxes.
Customers in the Netherlands and the EEA see all prices on the website including taxes.
Customs and Import charges:
For some items, your customs bureau may require you to pay for importing your order (tariffs or import duties). This is a fee that the government charges you for the right to import certain goods. I declare the actual sales value of your purchases on shipping them with the appropriate HS codes. I will not substitute codes, mark parcels as gifts or lower the values (asking me to do so it basically fraud).
Undercover Otter has no control over the amount they will charge you when your order arrives in your country, and we cannot be held liable for these costs. If you refuse a shipment, and it gets returned to Undercover Otter, we can reship or refund your order, though you will have to pay for replacement shipping.
*: As mentioned in our Privacy Policy, we use cookies to communicate with your browser and detect in which country you are located.