Orders are shipped within 5-7 workdays of ordering (we're a one clown circus, so sometimes it takes a bit)

• Value Added Taxes is calculated based on your shipping address, and matches your country's VAT rate.
• Customers from outside the European Economic Area shop tax free at Undercover Otter. This is already reflected in the prices you see on the website.

• Orders with a value under 135 GBP are taxed with Undercover Otter at 20%.
• Orders with a value over 135 GBP are not taxed at Undercover Otter. You will have to pay taxes at the border.

Discount codes and gift cards can be redeemed in the next step during the checkout process.

We do not retroactively apply discounts.