Orders are shipped within 5-7 workdays of ordering (we're a one clown circus, so sometimes it takes a bit)

Shipping methods are selected in the next step of the checkout process. Scroll up on this page if you want to receive a shipping estimate.

Value Added Taxes (for European customers) is calculated based on your shipping address.

Customers from outside the European Economic Area shop tax free at Undercover Otter. This is already reflected in the prices you see on the website,

Discount and gift card codes can be redeemed in the next step during the checkout process.

We do not retroactively apply discounts.

Orders with a value under 135 GBP (including VAT) are taxed at Undercover Otter.

Orders with values over 135 GBP (excluding VAT) are not taxed at Undercover Otter. Instead, you will pay VAT once the package arrives in the UK.

Our website prevents the overselling of items that are included in sets, and only have 1 item left of that type.