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Processing Times
Orders are shipped within 5-7 workdays of ordering (we're a one clown circus, so sometimes it takes a bit)
Tax Calculations
- Value Added Taxes is calculated based on your shipping address, and matches your country's VAT rate.
- Customers from outside the European Economic Area shop tax free at Undercover Otter. This is already reflected in the prices you see on the website.
For UK Customers
- Orders with a value under 135 GBP are taxed with Undercover Otter at 20%.
- Orders with a value over 135 GBP are not taxed at Undercover Otter. You will have to pay taxes at the border.
Discounts & Gift Cards
Discount codes and gift cards can be redeemed in the next step during the checkout process.
We do not retroactively apply discounts.
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