Shipping Information
All parcels are packaged with care in bio-degradable shipping bags or cardboard packages. We use PostNL or DHL for all shipments. They are the most reliable parties for us at an affordable rate.
We use recycled or biodegradable shipping materials.
How much does shipping cost?
Shipping is calculated by the total weight of your order and the location your order is shipped to. The total amount for shipping is added in the final step of checkout. You can check the estimated shipping cost once you have items in your cart on the cart page.
Do you ship worldwide?
We can ship to almost every country in the world. There are some exceptions where postal services aren't able to deliver items. If you want to know if we ship to your country of residence, please check out the shipping calculator on the cart page.
Orders with a value of 135GBP or less, can not be shipped by Undercover Otter due to UK taxation rules. Areas we can not ship to: British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Cook Islands, French Southern Territories, U.S. Outlying Islands.
When does my order ship?
We ship orders within 5 - 7 workdays (Monday-Friday) of receiving them.
How long does it take for my order to arrive?
Average Delivery Time from the moment you get a shipping confirmation:
Netherlands: 2 - 5 working days
Europe: 1 - 2 weeks
North America: 2 - 6 weeks
Asia & Australia: 2 - 6 weeks
No rights can be derived from these estimates. Depending on the shipping company, time of year and other shenanigans like strikes, floods, and zombie apocalypses, your order may arrive sooner or later.
Do you combine orders?
In very rare occasions we will combine shipping. Please contact us if your shipping for multiple orders needs to be combined. Once your order is shipped, combining orders is no longer an option.
Is there order tracking available?
All orders are sent out tracked and a tracking code is sent to you in the shipping conformation email. This tracking code will also provide you with a link to the shipping company used. Please track your order using these details before you contact us. In some cases PostNL will hand the parcel over to the shipping company in your country. For instance: All packages to the USA will be handles by USPS once they arrive in the country. They will be traceable on the USPS website accordingly.
What if my order goes missing?
Only orders that are sent with an insured shipping method will be refunded or replaced in case your order goes missing during shipping. If your order has not shown up after 6 weeks, please contact us. We can not start missing parcel investigations before this 6 week window is closed. If you opt for uninsured shipping, you accept that you are not eligible for a refund or replacement item.
